ORDERS

Q – Where's my order?   

Most orders are delivered within 1-3 working days. However, in some instances, orders can take longer. You will receive a tracking email from Australia Post once your order has been dispatched.

Q – Can I cancel my order?   

Orders can only be cancelled before they are shipped from our warehouse. We are unable to cancel individual items or the entire order if the order has been ‘Shipped’. If an item or order is cancelled, you will need to allow at least 3-5 business days for the refund value to reflect into your account.

Q – Can I change my order?   

While we ask that you check the details of your order carefully before placing it, we may be able to make changes to your purchase if it hasn’t already been shipped from the warehouse. Please email us at officialshop@melbournecityfc.com.au to find out if this is possible.

Q – What if the item I want to purchase is not available or out of stock?   

We apologise if your item is out of stock or not available in your size, but unfortunately, popular items tend to sell out quickly. However, please email us at officialshop@melbournecityfc.com.au and we can check to see when it is expected back in stock.

PAYMENT

Q – What payment methods do you accept?   

We accept the following payment methods: Visa, MasterCard, American Express, Laybuy, and Google Pay.

 Q – How secure is my credit card and personal information?   

All reasonable steps are taken to ensure that your personal information and credit card details provided to MCFC are always kept safe and secure.

Q – Do you accept Laybuy?   

Yes, we do! You can buy now and pay over 6 weekly interest-free instalments with Laybuy. Browse our online store, add items to your cart, and when checking out, select Laybuy from the available payment methods. You will be directed to Laybuy’s website.

Q – Do the prices include GST?   

Yes, our prices are inclusive of GST.

SHIPPING

Q – Which postage service do you use?   

All domestic and international orders are shipped via Australia Post.

Q – What countries do you ship to?   

We ship our merchandise to over 220 countries across the globe via Australia Post International.

Q – How do I track my order?   

You will receive an email from Australia Post with your tracking number once the package has left our warehouse. Visit Australia Post’s tracking service and enter your tracking number to track the parcel.

Q – Can I update the shipping address on my order?   

Yes, you can. Please notify us as soon as possible. We are unable to update the shipping address once the order has been shipped from our warehouse.

Q – I’ve only received part of my order?   

Sometimes orders will be delivered in split deliveries. You will be notified by email if only part of your order is available to be delivered.

RETURNS

Q – Can I get a refund, exchange, or store credit?   

Refunds are only available on faulty items. Otherwise, we are happy to facilitate an exchange or an online store credit for returned orders. Please email us at officialshop@melbournecityfc.com.au for exchange/store credit requests.

Q – How do I return my order?   

If you wish to return an item, please follow the process below:

1. Email officialshop@melbournecityfc.com.au to initiate a return.

2. If the return is approved, send the item/s back to MCFC's warehouse at your own expense (unless the item/s were incorrectly supplied or faulty, in which case we will bear the cost): 

     Attn: Melbourne City FC   

     Collingwood North LPO   

     101 Johnston Street   

     Collingwood 3066 VIC 

3. Once the return package has been received, our team will inspect the item and process a refund accordingly.

Q – Do I have to pay to return my package?   

Postage charges for returns are at your expense, unless the item supplied was faulty or incorrect, in which case we will bear the cost.

Q – Can I return my order if I change my mind?   

We do not accept goods for return if you change your mind or if the person you purchased the goods for does not want them.

Q – How long will it take to receive my refund?   

Please allow 3-5 business days from the day you return your product for your account to be credited.

Q – Can I return personalised items?   

We are unable to accept returns or exchange personalised items unless they are found to be faulty after a detailed examination by our Merchandise team.

Please choose your personalisation details carefully and retain a copy of your order confirmation for future reference. If we have incorrectly personalised your item/s contrary to your instructions and the order confirmation, we will replace them.

We will not accept returns of personalised items if a player changes their number or leaves the club before, during, or after the personalisation process.

Q – Can I return my order at the Merchandise Outlet on Matchdays?

Yes, you can return your order in-store. Please take your items along with your receipt or order confirmation email when returning at the merchandise outlets on matchdays.

Q – What do I do if my order is faulty?   

Please email us immediately at officialshop@melbournecityfc.com.au if you suspect that the item you purchased is faulty. If the item is deemed to be faulty due to manufacturing or fabric defect, we will replace or refund the item free of additional freight charges.

If deemed not to be faulty, it will not qualify for an exchange or refund.

GENERAL

Q – Do you have a physical store?   

We are an online-only store. However, we dispatch orders within 1-2 business days. If you would like to inspect an item before buying, please visit our merchandise outlets at AAMI on matchdays.

Q – Do you offer gift cards/vouchers?   

Yes, we do offer gift vouchers! You can view our range here.

Q – How do I redeem a gift card?   

Gift cards can be redeemed at the payment page during checkout.

Q – How do I apply a discount code?   

Discount codes can be applied during checkout. After the code has been applied your discount amount will be displayed.